Last updated: 27 August 2026
These Terms & Conditions apply to the website and services provided by Ghost Monkey Digital Marketing Agency Limited (“Ghost Monkey”, “we”, “us” or “our”).
By accessing our website, requesting a proposal, signing a service agreement or using our services, you acknowledge that you have read and accepted these Terms & Conditions.
1. About Our Services
Ghost Monkey provides digital marketing services, including:
- Meta Ads management
- Google Ads management
- Search Engine Optimisation
- Generative Engine Optimisation and AI discovery
- Content management
- Graphic design
- Photography and video production
- Marketing strategy and related services
The specific services, deliverables, fees, advertising budgets and timeframes for each client will be detailed in a separate proposal, quotation, statement of work or service agreement.
2. Client Service Agreements
Before commencing client services, we may provide you with a proposal, quotation, contract or other written service agreement.
Your signed service agreement, together with these Terms & Conditions, forms the agreement between you and Ghost Monkey.
If there is any inconsistency between these Terms & Conditions and a signed service agreement, the signed service agreement will take precedence.
The signed service agreement constitutes the complete agreement between the parties concerning the services described in it and supersedes any previous written or verbal discussions, representations or understandings concerning those services.
Any change to the agreed services, fees or other material terms must be recorded in writing and accepted by both parties.
3. Commencement and Minimum Term
Unless otherwise stated in your service agreement, services will commence on the date agreed by both parties.
Where your service agreement specifies a minimum term, you agree to remain responsible for all fees payable during that minimum term.
Our standard marketing service engagement has a minimum term of three months unless a different period is stated in the applicable proposal or service agreement.
4. Termination
Once the minimum term has been completed, either party may terminate the ongoing service by providing at least 30 days’ written notice.
Notice must be sent by email or another written method agreed between the parties.
You remain responsible for:
- Service fees incurred up to the effective termination date
- Fees payable during the notice period
- Approved advertising expenditure and third-party costs
- Work completed or committed to before notice was received
Ghost Monkey may suspend or terminate services sooner if you materially breach the agreement, fail to pay an amount when due, provide unlawful or misleading material, or request work that could breach applicable laws or platform policies.
Termination does not affect any rights or obligations that arose before the effective termination date.
5. Fees, Invoicing and Payment
Service fees, advertising budgets and other charges will be set out in the applicable proposal, quotation or service agreement.
Unless otherwise agreed in writing:
- Invoices are payable within seven days of the invoice date
- All prices are stated in New Zealand dollars
- GST will be added where applicable
- Advertising expenditure and third-party costs are separate from our management fees
- You are responsible for ensuring sufficient funds are available for approved advertising campaigns
If an invoice becomes overdue, we may pause campaigns, withhold deliverables or suspend services until the outstanding amount has been paid.
You are responsible for reasonable costs incurred by us when recovering overdue amounts, to the extent permitted by law.
6. Advertising Expenditure and Third-Party Costs
Advertising expenditure paid to platforms such as Google and Meta is separate from Ghost Monkey’s management fees unless expressly stated otherwise.
You authorise us to manage advertising budgets in accordance with the agreed strategy. Actual platform expenditure may vary slightly because of platform billing methods, currency conversion, taxes, budget pacing or other factors outside our direct control.
Third-party charges may include advertising expenditure, software subscriptions, website tools, photography locations, talent, printing, stock assets or production expenses. We will obtain approval before incurring material third-party expenses that are not already included in the agreed scope.
7. Client Responsibilities
To enable us to provide the services effectively, you agree to:
- Provide accurate, complete and current information
- Supply requested materials, access credentials and approvals promptly
- Ensure information and claims supplied to us are truthful and lawful
- Review deliverables and provide feedback within agreed timeframes
- Maintain appropriate access to advertising, analytics, website and social media accounts
- Comply with applicable laws, industry requirements and platform policies
- Pay all fees and approved costs when due
Delays in receiving information, access, feedback or approval may affect delivery dates and campaign performance. We are not responsible for delays or additional costs resulting from matters outside our reasonable control.
8. Approvals
You are responsible for reviewing and approving advertising copy, creative material, website content and other deliverables when approval is requested.
Once material has been approved or published, you remain responsible for the accuracy of information, offers, pricing, claims and disclosures relating to your business.
We may rely on approvals provided by you or by a person reasonably understood to be authorised to act on your behalf.
9. Marketing Performance
Digital marketing performance is influenced by factors outside our control, including market conditions, competition, customer demand, website performance, available budgets, platform algorithms and changes to third-party policies.
Although we use professional judgement, research and ongoing optimisation, we do not guarantee:
- A particular number of enquiries, sales or conversions
- A specific return on advertising expenditure
- Particular search-engine rankings
- Placement or recommendations within AI-generated results
- Uninterrupted access to any advertising or digital platform
Forecasts, projections and performance targets are estimates only and are not guarantees of future results.
10. Third-Party Platforms
Our services may depend on third-party platforms, including Google, Meta, website providers, analytics tools, social media networks and AI-powered search services.
Those platforms operate under their own terms and policies. We are not responsible for platform outages, account suspensions, rejected advertisements, algorithm changes, policy changes, data loss or other actions taken by a third-party provider.
We will take reasonable steps to assist with platform-related issues where doing so falls within the agreed service scope, but we cannot guarantee that an account, advertisement or listing will be approved or restored.
11. Intellectual Property
Ghost Monkey retains ownership of its pre-existing intellectual property, processes, strategies, templates, systems, methodologies and working materials.
Unless otherwise stated in the applicable service agreement, ownership of final client-specific deliverables will transfer to you once all related invoices have been paid in full.
Drafts, unused concepts, source files, working files and internal strategy documents remain our property unless their transfer is expressly included in writing.
You grant Ghost Monkey permission to use materials you provide solely for delivering the agreed services. You confirm that you own those materials or have the necessary permission to use them.
Unless you request otherwise in writing, we may identify your business as a client and display completed public-facing work in our portfolio, website or marketing materials, provided that we do not disclose confidential information.
12. Website Content
All content on this website, including text, branding, graphics, photographs, videos and design elements, is owned by or licensed to Ghost Monkey.
You may view and use the website for lawful personal or business information purposes. You may not copy, reproduce, modify, republish, distribute or commercially exploit website content without our prior written permission.
The information on this website is general in nature and does not constitute legal, financial or other professional advice.
13. Confidentiality
Each party agrees to protect confidential information received from the other party and not disclose it except:
- To personnel or contractors who require it to provide the services
- With the other party’s permission
- Where disclosure is required by law
This obligation does not apply to information that is already public, was lawfully known before disclosure or was independently developed without using the other party’s confidential information.
14. Privacy
Our collection and handling of personal information are governed by our Privacy Policy and applicable New Zealand privacy law.
By using our website or services, you acknowledge that you have reviewed our Privacy Policy.
15. Liability
To the fullest extent permitted by law, Ghost Monkey will not be liable for indirect, incidental, special or consequential loss, including loss of revenue, profit, opportunity, anticipated savings, data or reputation.
Nothing in these Terms & Conditions excludes or limits any right or remedy that cannot lawfully be excluded or limited under New Zealand law.
You remain responsible for business decisions made using campaign data, recommendations, forecasts or other information provided by Ghost Monkey.
16. Events Outside Our Control
Neither party will be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, internet or hosting failures, cyber incidents, illness, government action, labour disruption or third-party platform outages.
The affected party must take reasonable steps to minimise the effects of the event and resume its obligations when reasonably possible.
17. Changes to These Terms
We may update these website Terms & Conditions from time to time. The latest version will be published on this page with a revised “Last updated” date.
An update to these website terms will not retrospectively change the material terms of an existing signed client agreement. Changes to an existing client agreement must be recorded in writing and accepted by both parties.
18. Governing Law
These Terms & Conditions and any service agreement are governed by the laws of New Zealand.
The parties will first attempt to resolve any dispute through good-faith discussions. If a dispute cannot be resolved, it will be subject to the jurisdiction of the New Zealand courts.
19. Contact Information
If you have questions about these Terms & Conditions, please contact:
Ghost Monkey Digital Marketing Agency Limited
Phone: +64 27 583 9919
Email: info@ghostmonkeynz.com
Location: New Zealand
